Account Deletion Through the Application

The UBS Gold Bar app includes an option for users to request account deletion.
However, due to security and verification requirements, the actual deletion process is still performed manually by our support team.

When you submit a deletion request inside the app:

1. Your request will be forwarded to our support team
2. We will verify your account ownership
3. We will delete your account and all associated data
4. You will receive a confirmation email once the deletion is completed

Delete Your Account via Email (Direct Request)

If you prefer or if you cannot access the app, you can request account deletion by contacting us directly.

Please send an email to:

📧 info@ubsgold.com

Include the following details:

• Your full name
• The email address or phone number linked to your UBS Gold Bar account
• A clear statement requesting account deletion

Example:
“I would like to request deletion of my UBS Gold Bar account associated with this email/phone number.”

What Happens After Your Request

Once your request is received:

1. Our team will review and verify your identity
2. Your account and all related personal data will be permanently deleted
3. A confirmation message will be sent to you once the process is complete

Please note:

• Deletions are permanent and cannot be reversed
• Processing time may vary depending on request volume
• You will need to create a new account if you wish to use the App again

Need Help?

If you have questions or need further assistance, feel free to contact us at:

📧 info@ubsgold.com